Two major payments partner of Coinbase, Visa and Worldpay have accepted responsibility for overcharging Coinbase customers.
In one of our posts yesterday, we reported that Coinbase customers took to reddit and other social media channels to complain about huge charges they incurred buying cryptocurrency on Coinbase.
Some of the customers concluded that the overcharges were by Coinbase, but the cryptocurrency buying and selling platform issued a statement saying it wasn’t responsible for the said duplicate charges.
In a post titled, “Joint Statement from Visa and Worldpay for Coinbase customers”, on Coinbase blog, it reads:
“Over the last two days, some customers who used a credit or debit card at Coinbase may have seen duplicate transactions posted to their cardholder accounts.
This issue was not caused by Coinbase.
“Worldpay and Coinbase have been working with Visa and Visa issuing banks to ensure that the duplicate transactions have been reversed and appropriate credits have been posted to cardholder accounts.
All reversal transactions have now been issued, and should appear on customers’ credit card and debit card accounts within the next few days.
We believe the majority of these reversals have already posted to accounts.
If you continue to have problems with your credit or debit card account after this reversal period, including issues relating to card fees or charges, we encourage you to contact your card issuing bank.
We deeply regret any inconvenience this may have caused customers.”
Some hours ago, Visa had issued a statement to some publications shifting the blame back to Coinbase, telling The Next Web that “Visa has not made any systems changes that would result in the duplicate transactions cardholders are reporting.” We are also not aware of any other merchants who are experiencing this issue.”
While Coinbase promised its customers to be refunded for the authorized charges, it may however take multiple days to show up on credit and debit statements.
It wasn’t Coinbase’s fault, after all.
So what’s the total amount customers have charged?