Last updated on March 13th, 2019 at 10:31 pm
GT Bank is unarguably one of the most versatile financial institutions in Nigeria in terms of internet banking. In this post, we will guide you on how to change your GTBank phone number and e-mail address online.
You can actually update your GT Bank phone number and E-mail through two major ways:
- Through internet banking
- Via ATM
Why would you want to update your GT bank phone number and E-mail?
The world has gone global. The use of USSD code (Unstructured Supplementary Service Data) has changed the way we bank.
Your phone number is technically your bank in your hand if you want to save yourself the stress of visiting the nearest branch.
Here are the reasons why you need to change your phone number and E-mail on GT Bank Online banking:
- If you lost your previous phone number, then you’ll need to update your online mobile number for you to get an SMS update about activities in your account.
- You may also want to change your GTbank phone number online if your SIM card has a technical issue due to consistent removal from your device. The chip surface may be damaged.
- If you deliberately want to change your phone number (this is peculiar to ladies. They love to change their phone number after getting married.), then you will need to update your phone number on online banking service of GT bank.
- If you no longer receive an alert on your phone number, then you will need to check and cross-check to probably know what the problem is.
First update your phone number, if the problem persists then you will need to visit the nearest branch.
Having said that, here is how to use GT Bank self-service to update your phone number online.
Don’t get it “twisted” there is…
Difference between Gtbank self-service and self-service portal
While the GTB self-service portal is a chatting platform through which you have the opportunity to chat with one of the GT Bank’s 24/7 customer support representatives, the GTB self-service is a new option within your online banking dashboard through which you can personally execute some tasks, which were not possible some years back.
Gt Bank Self Service options
In your online banking platform, you can perform 17 tasks, they include:
- Password change
- Add services
- NEFT debit confirmation
- Transaction alert activation
- GT-Target account
- Deactivate token
- Reset secret question and answer
- Request tracking
- Reference confirmation
- Customer information update
- Recurring bills
- Account upgrade
- Account switch off/on
- Birthday opt-in opt-out
Here we will be focusing on Customer information update, which has the following options:
- Change email address
- Change mobile number
- Change name or update name
- Update address
- Update date of birth
How to change GT Bank phone number and E-mail on Internet banking
Step 1: Use ibank gtbank login aspx to access your online banking platform. Find it here>>> https://ibank.gtbank.com/ibank3/login.aspx
Please pay special attention to the gtbank official login page, look at the address very well to avoid landing on a fake page, we’ve not seen one though. Checking URL very well is one of the banking security tips everyone is encouraged to imbibe.
Step 2: Within your online dashboard, head straight to left-hand side where you can find “Self Service”
Step 3: Clicking the self-service would reveal other option, choose “Customer information update” among the 17 options.
Step 4: Click “New Request”
Step 5: Depending on what you want to update, choose the right one for you. For the purpose of this guide, we’re selecting phone number. If your choice is “Address” or “date of birth” then choose.
Step 6: Enter your current mobile number and “new mobile number” as the information to be updated.
Step 7: Below it is a space for you to answer your secret question. The essence of this is appropriately authenticated that you’re the true owner of the account. It’s one of the ways to safeguard your account from the hijacker.
Step 8: Enter the token code.
Step 9: Hit “submit”
That’s all, you just updated your phone number on GTBank internet banking platform.
Please note that you may encounter some problem login to your GT bank internet banking if you use the wrong login url.
GT Bank online login for The Gambia is https://ibank.gambia.gtbplc.com/ibank2/login.aspx meaning it won’t work for someone who uses the Nigerian login page.
While Ghana’s login page https://ibs.gtbghana.com/ibank2/Alert.aspx won’t work for residents of another country who erroneously landed on the page.
If the 737 banking option is your choice, fine it’s available as well for you 24/7.
How to change GT Bank account email and phone number using ATM
Step 1: Locate any GTBank ATM nearest to you
Step 2: Insert card into ATM terminal
Step 3: Enter your “PIN” and press “Proceed”
Step 4: Select “Perform other transaction”
Step 5: Select “More services”
Step 6: Select “Update Phone Number”
Step 7: Enter your “Mobile number” and press “proceed”
Step 8: Enter “PIN” and press “Proceed”
Step 9: Confirm phone number displayed and press “Proceed” to update your Mobile Number.
You now know how to conveniently change your mobile number on GT Bank online. Fine. You may want to ask:
What do I require to start using Internet Banking?
- Account Number
- Internet Access: Modem, PC,& Telephone line
- Functional email address
- Register for Internet Banking