Jumia is regarded as No. 1 online store in Africa. Its store contains a wide range of products: from electronics to ladies’ wears to mobile phones and other home appliances.
This post is a step by step guide on how to shop on Jumia store error-free. We are putting this guide together because Jumia store has some qualities that make it one of the best online stores in Nigeria:
Benefits of Shopping on Jumia Store:
- Optional Payment methods
- Return policy
- Originality of products
- Customer support
- Availability of Free Shipping
- Ease of Use
- Returns and Cancellation Policies
Price of products:
In terms of cost, some of the jumia’s products and goods are cheaper compared to other online stores in Nigeria.
Optional payment methods:
With its own JumiaPay which support MasterCard, Verve, and Visa, and bank transfer, you have different payment methods to choose from.
That’s great because you’re not restricted to certain payment method. Whichever one you are familiar with, Jumia store got you covered.
There is clear return policy for any products you purchased on jumia which you feel it isn’t your specification. But we advise you read the return policy before making purchase.
Availability of free shipping:
Are you making an order on Jumia within Lagos then you can enjoy seamless free shipping on goods purchased on the online store. If you’re buying from another state you’ll have to buy or spend a certain amount to enjoy Jumia free shipping.
Free shipping is one of the qualities that caught our attention at InfomediNG. Though it isn’t the only online store that provides free shipping, you can get this on AliExpress too. But Jumia deserve commendation for this.
In our upcoming post, we’ll more delve into the factors extensively. So it’s time to show you how to buy products on jumia.
In online store, a cart can be described as the archive of products you have shown interest in buying.
How to shop on Jumia store error-free
- Step 1: Sign up for an account
- Step 2: Login to explore jumia products
- Step 3: Select your products
- Step 4: Click buy now
- Step 5: Click on Cart
- Step 6: Click checkout
- Step 7: Fill address form
- Step 8: Confirm order
- Step 9: Enter your credit card details. Hit PAY
- Step 10: Track your order when your order leaves Jumia store.
While some of the guides online tell you to pick your desired products before signing up for an account, we believe that setting up a Jumia account should be the first.
Signing up takes less than 10 seconds. Simply enter your email address, First name, Last name, and your password.
Once you enter the above details and hit sign up you are right away to the products page. You can follow this guide to enjoy Jumia Black Friday flash sales.
Begin to explore the thousands of irresistible products and gadgets on the online store. To make your shopping easy, products have been categorized, so go to the category of items which have been itemised again for simplicity.
For the purpose of this guide we’ll be shopping for ladies bag and high waist tummy control (hip sharper).
To even narrow it down, you may choose woman fashion, and select the range of size you wish to purchase.
Under shipped from, pick “Nigeria” you can ship from abroad as swell via jumia. We’ll put up a guide on how to do that in another guide.
Select your desire color
Select your products. Scroll down to read the specs of whatever products you’re purchasing from jumia. Be sure it meets your standard.
Hit “Buy Now” it’ll be added automatically to your Cart.
What is online cart?
In online store, a cart is can be described as the archive of products you have shown interest in buying.
You can view which products you’ve selected in cart. In a situation whereby you still want to buy more click continue shopping. In our case we’ve added two products to our cart.
Click “Cart” to view list of products you’ve added. If you’re outside Lagos, the worth of the product or total amount of products you’re ordering determines whether you’ll be able to enjoy jumia free shipping privilege.
Free shipping is mostly available for Lagos-residents.
Under the total make sure to cross check what you’re paying for.
Enter your delivery address. This is very important as it will be used to get your products to you. Be descriptive in your address. Use a popular place closer to you in a situation where your house isn’t properly numbered. Hit, “SAVE”
Confirm order. Pay special attention to the shipping fee if you’re not in Lagos. In a situation whereby the shipping fee (transport fee) of the products you order is more than what you’re actually buying it’s better to cancel your order, unless it’s okay by you. Choose your mode of payment.
How to pay on jumia is simplified in such a way that you can make payment through JumiaPay supported by MasterCard, Visa, Verve and bank transfer.
JumiaPay is a free, secure payment platform that allows you to transfer funds online via bank transfer or card payment without sharing your information with any shopping system.
You get 5% discount the first time you use JumiaPay.
Enter your card details. And hit pay, check your inbox for details of your order.
A Jumia tracking code will be sent to your email and possibly be called by jumia support. Keep your tracking code. You’ll need it when your product arrive and want to claim it.
That’s all, you just place an order on jumia online store in Nigeria.
Why your Jumia Payment may be rejected:
- Insufficient funds in your account
- Failure to receive SMS for OTP
- Debit card not profiled
- Entering wrong PIN code
There are some reason why your order on Jumia may be rejected, here are some of the reasons:
Entering wrong PIN code
If you attempted to pay via Debit/Credit Card but wrongly introduced the PIN code .
Debit card not profiled
If you debit card is not profiled for online payment.
We suggest you select another payment method next time or call your bank to enable your card for online payments.
Failure to receive SMS for OTP
If you didn’t receive the SMS with the OTP. Sometimes the phone number registered with your card or bank account is different from the one you are using at the time of your transaction.
Please call your bank to update to the correct phone number or use the SIM card associated with your bank account.
Insufficient funds in your account
If you don’t have sufficient funds in your account, you Jumia order will be rejected.
Select another payment method or make a transaction after you have sufficient funds on your card/bank account.
Other questions that you want answers to are:
Does jumia accept pay on delivery?
Yes, it does, but this option available for the holders of Mastercard, VISA or Verve card which can be used for paying on POS machine on delivery. You can also pay with your cash.
What is the difference between “Awaiting fulfilment” and “Awaiting shipment”
When an order is well made and paid, the status will automatically be changed to “Awaiting fulfilment” which means your payment was well received but we haven’t started dealing process of your order.
As soon as the courier has picked up for order from the warehouse, the order status will change to “Complete”. In another word, this simply means the order is now with the courier and is on the way to you.
What products can I buy on Jumia online store?
At the time of putting this guide together, you order variety of legally acceptable products online via Jumia.
You can buy services on Jumia, safely shop for event tickets
Other products you can buy on Jumia online in Nigeria include:
Electronics, books, home appliances, kiddies items, fashion items for men, women, and children; cool gadgets, computers, groceries, automobile parts.
For lover of gadget you can order the following phone brands on the online store:
Binatone, Panasonic, Samsung, Toshiba, Sony, and LG. Get all the latest gadgets and devices for school projects from brands like HP, IMose, Lenovo , Samsung and Apple.
Mobile phones such as Infinix Hot S3, Samsung Galaxy Note 9, Infinix Note 4, Tecnco F2, Infinix Hot 5, iPhone X, iphone 8 Plus, Tecno Camon Cm, Huawei Mate 10, Tecno Spark 2, Infinix Hot 6 Pro, Leagoo M9, Samsung Galaxy S9, Leagoo Kiicaa Power, Tecno brands etc.
InfomediaNG final thoughts
Technology is seriously driving online shopping and Jumia is one of the global online stores (even though its dominance is Africa) that has simplified the way we order for products online: TV, house appliances, mention it.
We hope this guide on how to shop online via Jumia helps you to get that product you order right on your phone.
Jumia online store is simple to use, and whenever you’re ready to take the plunge you can refer to this shopping guide any time.