NASIMS block my account i can not write test

NASIMS Complaint Email For N-Power Batch C, Issues And Solutions

Last Updated on November 22, 2021 by Ope Quadri

Since the Ministry of Humanitarian Affairs and Social Development announced National Social Investment and Information Management System (NASIMS) for N-Power batch C, hundreds of the applicants have been facing a series of issues.

From accessing the NASIMS portal to how to contact the support centre for help and to updating their profile before taking the test.

In this post, we’ll share with you NASIMS complaint email and support phone numbers to call if for any reason you encountered problem.

What is NASIMS?

NASIMS means National Social Investment and Information Management System for managing the data of applicants and beneficiaries under the National Social Investment Program in Nigeria.

The NSIP is a social welfare initiative created by the Federal government of Nigeria in 2015 by President Muhammadu Buhari-led APC government.

There was N-Power portal for 2016 and 2017, but that has changed, the portal for the management of the N-Power batch C is NASIMS

What can I do within the NASIMS Portal?

All applicants in 2020 are expected to log in to the NASIMS portal to update their data.

How can I login?

If you are a first-timer, you have to click on forget the password, enter the email for the 2020 registration, check your inbox, click on it to reset your password and login to start the process.

Can I use the password I used during 2020 registration to login to NASIMS?

NASIMS Password reset infomediaNG

No, you have to reset your password. This is because the data on the N-Power application portal have been migrated to the NASIMS portal, as such reset and start the process.

ALSO READ: Payment Update for N-Power Batch C and Salary Structure

The password you use in December for setup is INVALID the applicant’s data has been migrated to a completely new domain, the reason for reset the password

How can I update my profile?

Follow the process below to update your NASIMS profile:

  • Click Reset password,
  • Check inbox for the password reset link.
  • Use a combination of different characters and symbols as a password to avoid error (e.g OkorieQ$&)
  • Gain access
  • Click update profile
  • Insert your BVN to validate data
  • Upload your documents for validation
  • Click submit and note your NASIMS ID
  • Click go back to profile or click take test if you’re ready for the test

Unable to update my account, it keeps saying, “something went wrong, please try again”

You may experience this error while trying to submit your updated profile, if that’s the case, follow these tips to get it done:

Check all the required fields to be sure you filled them. Then check if your passport is showing. You may need to upload your passport too before you can submit

Keep trying and ensure the file size doesn’t exceed 200kb. Most time, you’ll have to change your passport

How to write Batch C test

If you’re ready to take the test, we have some likely questions to guide you, click take the test. Here are some of the things you need to know about the nasims online test.

This test is time base and you are expected to answer 20 questions in 10 mins.

  • You can’t retake the test after submission
  • You cannot skip any question
  • Every question is allotted an equal score
  • If you are timed out after the third attempt without submitting, you will not be able to take the test again.

NOTE: Don’t click on go back once test is started.

Complete the question and hit submit

That’s all.

My NASIMS account has been blocked

NASIMS block my account i can not write test

If your account is blocked during the test, that means you can’t proceed. Send a complaint to the support email immediately.

I have a problem in NASIMS portal to write test, saying my account is blocked

If your account is blocked and unable to write NASIMS test, kindly send complaint to

How can I download N-Power list for batch C?

There is no official list for the N-Power batch list. If you applied when the portal was accepting applications and successfully submitted, head straight to the NASIMS portal, use the email for registration, reset your password and complete other selection procedure.

What’s NASIMS Complaint Email

If you face any issue In course of updating your profile, send complaints to support.npower at

NASIMS Support Phone Numbers

You can get support by calling any of the following numbers:

  • 01888340
  • 092203102
  • 018888148
  • 018888189

What other issues are you facing? Share them with us.

128 thoughts on “NASIMS Complaint Email For N-Power Batch C, Issues And Solutions”

  1. Hello, my name is Wasila Adamu, my October stipens is not paid yet. It is still reading ”processing” on my dashboard since. Please I need your help.
    Wasila Adamu

  2. Good evening sir how is your work? and happy New years sir my complain is that my Physical verify status show me pending and my payroll show me no payment data available

  3. Good evening sir/ma please my October stipend has not be pay but on my dashboard is still reading pending need your assistance please thank

  4. Oladejo Aliu Adeniji

    Please sir/ma: the stipend for October has not got into my account. I need your assistant. May God be your guide. Oladejo Aliu Adeniji, Ibadan. Thanks

    1. Grace Austin Abiodun

      my name is Grace Austin Abiodun I have not seen my October stipend on my dashboard also what is the issue, kindly attend to it thanks.

  5. Taiwo Sodiq Olalekan

    Good evening sir, I’m Taiwo Sodiq Olalekan N-Build from Osun State. Sir, I have not been posted since commencement of the program and have done my verification. Please it’s any issue to rectify.Waiting for reply sir

  6. Akinleminu Opeyemi Racheal

    Please I have not receive any stipend and on payroll in my Dashboard it says paid and approved or completed successfully for over a week now I saw that and have not seen any payment yet.
    My correct account number is 002718…. because it was wrongly typed

  7. Dagyot felix Dafang

    Good evening sir/ma, up till I have not seen my September stipen I don’t know the reason. So please help me surd this issue out

  8. Suleiman Amodu Muhammed

    I have issue with my dashboard it showed processing before now failed what could be the reason please and name on my profile, account number ,my documents are the same

  9. Evelyn Elias Mamza

    Good evening sir my is that up till date i haven’t receive any payment n payroll dashboard has changed from pending to failed and i notice slight different in my date of birth pls help me to resolve this issue.Thank you.

  10. Bobmanuel Nneka Felicitas

    Please I have problem with my name in the dashboard. When ever l want to type in my bank details it will tell me that my bank name does not match with the name on the dashboard. Please how do I solve this issue.

  11. Good evening sir, please I haven’t received my September stipend till now,, my payroll have changed from processing to failed for some weeks now,,I have done physical verification and everything, so I Don’t know what the problem is, Please check and rectify. Thank you sir

    1. Lawal moriamo adeola

      Good afternoon sir I check my dashboard i see paid and approved but I didn’t receive on my alart from my bank.

  12. Mishi aondohemba Solomon

    Good evening sir my payment status has changed from processing to failed almost two weeks now and am not been paid yet, my lD nuamber is ….

    1. Please don’t drop your account details on this platform. Follow the guide to send your complaint to the appropriate channel


      Please sir, l have not received the September stipend, after processing for about 7 days, it later turned to failed. Up till now, I’ve not been paid. Also, l noticed something on my Bank account details, the account name appear in my dash board is Zenith Bank,


  13. Nwobodo linda uzoamaka

    Good morning sir, my name is Nwobodo linda Uzoamaka. I have not received my stipend npower batch c. Payment status was on process since last week, now is failed. What should I do sir?

  14. Molang Christopher Ellah

    I don’t understand what is happening, fews days ago I checked my payroll payment status was processing ,but today it’s appear failed can someone explain.

  15. Otunla Abimbola Adepeju

    Good evening my name’s are Otunla Abimbola Adepeju a beneficiary of Npower batch c stream 1. My payroll is saying No payment Data available. What can I do?

  16. when ever i want downlord my PPA Letter,it replly me that the Account Number Names do not match the names on your dashboard. my dashboard names is Ahmad Jibrin istead of Jibril Ahmed. please help me to change it to Jibril Ahmed.

      1. Alexander Christopher

        please help me I have an issue,I was npower beneficiary before but they changed it to applicant and I have complete physical verification my I,d no is…..

  17. ogbonna georgina kelechi

    i am ogbonna georgina kelechi since my verification i couldnt print my ppa letter untill day befor yesterday i then printed it but i cant upload it because the uploading option is no longer i my dash board pls what will i do?


    I’m unable to download my PPA letter , but it’s not going through… Pls I really need your assistance

  19. Hello sir. I have successfully passed my physical verification but up to now, I’ve not been posted after being posted before the verification.

  20. Hello sir, please sir I noticed that my bank details are not longer in my dash board and I tried to update it is showing dateof birth doesn’t match with my bvn details and every thing on my documents are correct. please help me. Thank you sir!


    Please help me i ve been trying to download my PPA letter over 3 weeks now but not yet download always says my DATE OF BIRTH DOES NOT MATCH BVN.. .. and i ve done the affidavit and all the necessary things at the bank but still showing the same thing,please.

      1. Good morning sir/ I apply for inter-state redeployment since last week on 5th, and up till now is showing me PENDING pls help me, how will I go about it

      2. Hello sir,i have successfully passed my physical verification but up to now,i have not been posted and i do not see my PPA letter or download it, please sir i want u to help me.

    1. okunlola oreofe opemipo

      please sir am trying to download my ppa letter but is written my date of birth does not match my bvn please assist me

  22. Good afternoon sir/ma

    I couldn’t meet up with the deadline for physical verification, what should I do?

    From Ogoja LGA, Cross River State

  23. Hello sir,I have been trying to upload my acceptance letter but it’s not uploading and we are to report tommorow but am confused,will I still receive my stipend if am unable to upload it and what else can I do

  24. Good afternoon sir/ma.please I have done my physical verification but I have not been able to download my deployment letter.. Since it’s difficult for me to download my deployment letter,can I take a screenshot of the page showing my deployment and print and give to the school to sign accepted on it?

  25. Please I applied for redeployed and reason is relocation and I have 21days old baby at hand please help me out with it.

  26. Bello Faith Oluwatosin

    Good morning,I have done my physical verification but it shows pending and I couldn’t print my ppa letter it pls what else can I do?

    1. Adeparusi Felicia Opeoluwa

      Please I’m not able to be verified because of fingerprint issue, it refused to correspond. I’ve called and called the help line but they aren’t picking at all

  27. Olayinka kafayat opeyemi

    Good morning sir/ma
    I am olayinka kafayat one of the npower beneficiary..I was deployed successful and have done my physical verification and after have print my PPA letter and uploaded my accepted letter…few day ago I login to my dash board and find out my PPA has been change…am confused..I want the first PPA.

  28. Pls I’ve an issue, after the physical verification, I discovered that some of my details like bank details are missing, as I try to upload it back to my profile, nasim is saying I cannot upload other details after successful physical verification except my birth certificate

    Please I seriously need help, please help and many thanks in advance

  29. Owoeye Abisola Abiodun

    Am finding it difficult to verify my account due to BVN and date of birth and I have went to bank and corrected it but till now am still experience the same issue.

    1. I rejected my first ppA due to distance and applied for redeployment but it is still pending but the new PPA they posted is still very far . So how are my sure of my stipend because I can’t accept any of the ppA due to distance

  30. Please I want to retrieve my old ppa back. My New PPA is too far and the new PPA is Tureta local government and am from Sokoto south

    1. Please I replace my secondary school result with my O.N.D result please help me to change the payment and please I have not been deployed please help me please am in N-AGRO

  31. Please help me retrieve my old PPA back. TURAKI BASIC SCHOOL that is My old PPA. The new one is very very far from me. This new PPA is Tureta local government and am from Sokoto south

  32. Good morning sir please I am finding it difficult to download my PPA letter and I don’t know what to do again, for up to 3weeks now.

  33. Good Evening, this verification process, is really a problem in my side, i don’t know if it will affect any thing in future if not verified

  34. Please how can I correct the name on my dashboard is showing Akposi Felix instead of Akposi onam Felix have not been verify because of this error

  35. I scored 70% in my online test, but I am seeing 14 now when I viewed my result, please I don’t understand. What could that means?

    1. Good evening…I am one of npower beneficiaries,N-teach.i have done my physical verification but I have not been able to download my deployment letter and school is resuming next week.since it is difficult for me to download my deployment letter,can I take a screenshot of my page showing my deployment and print and give it to the school to sign accepted on it?

  36. Effiong, Victoria Sunday

    I received a message from my Gmail that i have been deployed that i should checked my dashboard for deployment status and i did, but in my deployment dashboard is showing me that am not deployed yet. Am confused, i want to know what’s going on?

        1. Redeployment can be done within your state of residence. However, you can try inter-state redeployment after your physical verification.

          1. Hassan Sani Takware

            Sir the date of birth in my birth certificate does not corespond with the one in my Bvn, so it keep on telling me that the date of birth does not match any time I try to print my deployment letter, BUT THE ONE IN MY CERTIFICATE OF BIRTH IS THE CORRECT ONE HW WILL I DO????

  37. Smart Zuowei Precious

    Please, have not been able to download my PPA letter; but the system is saying I should proceed to physical verification. Why?

    1. My name is iwuala chijioke, I saw chijioke chijioke on my dashboard, how can I rectify this problem because they refused to verify me because of this

  38. Mobolaji Sulaiman Akanji

    I did biometrics successfully and each time I logged in to check , it still keep telling me not deployed yet, what is the problem?

  39. Nasir Ahmad Aliyu

    afternoon, i checked my deployment status and is saying, Iam have not been deployed… And i used the *45665# code and the reply to me that my registration status is not successfull. Is their hope for me?

    1. I wanted to check if I am deploy, but whenever I try logging in they said error, transaction fail. Therefore I want to ask what could be the problem

      1. Kindly try again. The portal is at the moment having technical issues, we’re optimistic that NSIP team will get it back and running

    1. It’s a general issue at this time. We’re sure that the portal developers and the ICT unit of the ministry are working to get things up for the convenience of every beneficiaryy

  40. Pls in Obowo Lga in Imo state, after updating our data in the space for deployment it shows that our Lga doesn’t have the program one applied for and request for a change of program which doesn’t appear when cliqued.pls guide us appropriately on what to do.

  41. Molang christoher ellah

    Pls I just login to my nasims dashboard and I’m not seeing deployment ,is it that I’ve not been deployed or what should I do?

  42. I sent an email to the info (at) nasims . gov . ng it bounced back to my spam saying it cannot be sent or received what would I do….they are not picking calls

    1. Ramatu Muhammad evuti

      I have been deployed trying to get my ppa letter but showing me that my date of birth dose not match with the one in my bvn I went to d bank to complain and it’s the same pls what can I do

  43. My account as been blocked due to network failure during my test.and I try redo the test then it telling me your account is been blocked.
    Please solution to this

      1. Good morning please i.have been trying to download my PPA letter and it has not been able to download and just this morning while trying in the place where it shows download PPA letter it is showing me place for physical verification and I have not been able to download it please help me out

        1. Akinkuowo Hellen F

          I have been trying to download my PPA letter but always said my date of birth doesn’t match my bvn details which i already checked in my bank and the date match perfectly

        2. Good morning sir pls I miss my physical verification I was admitted in the hospital I got discharge a day before yesterday I went to my LCDA but they said the portal is close. Pls is it possible I join stream 2 during their physical verification sir pls help. Thanks

      1. Ayinde muyideen akande

        Ayinde muyideen akande are my name I chose Nbuild in my Npower program and Npower sent me a message that Nbuild is not in my local government and they give me three option Nteach Nagro and Nheath so I chose agro also since then I was not deploy

          1. Please i still haven’t recieved my stipend my dash board is saying pending, beneficiary acc not found.but am very sure my details are correctly filled.

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